FAQ

Creating a customer account with Nature Magic provides you with an easy, quick, and secure shopping experience. You’ll be able to check out faster, save multiple shipping addresses, access your order history, and track new orders.

If you have forgotten your password, click on “Forgot Password?” on the login page, enter your email address, and Nature Magic will send you a link to reset your password.

To create a Nature Magic customer account, simply go to the “Sign Up” page on our website, enter your details, and follow the prompts. Once completed, you’ll be ready to enjoy a streamlined shopping experience.

To redeem a discount code, enter it at checkout in the discount code box. Once entered, the discount will be applied to your order total.

Nature Magic discount codes are valid only on our website, are one-time use per customer unless otherwise stated, and cannot be combined with other offers. Some exclusions may apply, and each code is subject to expiration dates as specified in the offer.

To receive updates on our latest promotions, sign up for the Nature Magic newsletter. You’ll be the first to hear about special offers, new product releases, and more.

If your discount code is not working, please ensure that it meets the conditions of the offer, such as expiration dates, product eligibility, or minimum purchase requirements. For further assistance, contact Nature Magic customer support.

New Zealand Green-lipped mussels are a natural source of omega-3 fatty acids, glucosamine, and chondroitin. They are included in Nature Magic recipes for their nutritional benefits, particularly for joint health.

The Guaranteed Analysis (GA) provides a summary of the minimum and maximum levels of specific nutrients in Nature Magic products, including protein, fat, fiber, and moisture. This information helps you understand the nutritional content of the food.

No, Nature Magic recipes do not include bone meal. We focus on using high-quality meat and other wholesome ingredients to ensure balanced nutrition without the inclusion of bones.

While glucosamine and chondroitin are naturally found in certain ingredients, such as New Zealand Green-lipped mussels, they may not be explicitly listed as separate additives in Nature Magic recipes.

Nutritional information for all Nature Magic recipes can be found on the product packaging and on our website. We provide detailed information to help you make informed choices for your pet’s diet.

No, Nature Magic does not use carrageenan in our canned food. We prioritize using natural ingredients to ensure your pet’s health and well-being.

While raw meat can provide certain nutrients, Nature Magic recipes are carefully formulated to ensure a balanced diet that meets all of your pet’s nutritional needs. Our cooking process helps eliminate pathogens while preserving nutrients.

Nature Magic offers a straightforward shipping policy. We strive to process and ship all orders within 1-2 business days. Shipping times may vary based on your location and the shipping method selected at checkout.

You can find your order status and tracking information in your account on the Nature Magic website or in the shipping confirmation email sent to you after your order has been processed.

Route Green Package Protection is an optional service offered by Nature Magic that provides coverage for lost, stolen, or damaged packages during transit. It ensures that your order is protected, giving you peace of mind while shopping.

To file a claim with Route Green Package Protection, log into your Route account or visit their website, follow the prompts to submit your claim, and provide the necessary information regarding your order and the issue.

If you do not purchase Route Green Package Protection, Nature Magic is not responsible for lost, stolen, or damaged packages during transit. We recommend considering this option for added security.

If you mistakenly purchased Route Green Package Protection, please contact our customer service team for assistance. They will help you resolve the issue as quickly as possible.

You should receive your order within the estimated shipping timeframe provided at checkout. If there are any delays, you can check your order status and tracking information for updates.

If your order arrives damaged, please contact our customer service team within 48 hours of delivery. Provide details and photos of the damage, and we will assist you with a resolution.

To cancel or edit your order, please contact our customer service team as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.

You can manage delivery of your order by tracking your shipment through the tracking link provided in your confirmation email. This will allow you to stay updated on your order’s status and estimated delivery date.

If you did not receive your order within the estimated timeframe, please check your order status and tracking information. If you still have not received it, contact our customer service team for assistance.

Nature Magic foods are made in New Zealand, adhering to strict quality control standards to ensure the highest quality for your pets.

It is not recommended to freeze Nature Magic recipes, as freezing can affect the texture and flavor. We recommend storing them in a cool, dry place to maintain freshness.

Unopened Nature Magic products typically have a shelf life of 18 months from the production date. Please check the packaging for specific expiration dates.

The digestibility of Nature Magic recipes is high, as they are formulated with high-quality ingredients. Digestibility is determined through scientific analysis and feeding trials.

Complete and balanced means that Nature Magic recipes provide all the essential nutrients your pet needs for a healthy and active life.

Nature Magic sources vitamins from reputable suppliers in countries known for high-quality ingredient standards.

Nature Magic sources its meat and seafood from sustainable and reputable farms and fisheries, ensuring the highest quality and ethical standards.

85g and 175g Cans: 85g small cans for one-time feeding to ensure freshness; 175g large cans for high cost-performance, ideal for multi-cat households.

Made from tinplate, the advantages include softness, ease of bending, stretching, and stamping. It is lighter than glass jars, less prone to breakage, easy to carry, transport, and store, with good isolation, thermal conductivity, and heat resistance to minimize microbial growth.

Nature Magic grain-free cans use high-temperature sterilization and sealing technology. After filling specific formula food into cans, the cans are sealed using a method with no can rotation and two rollers rotating around the can’s mouth. High-temperature and pressure sterilization kills microorganisms, creating a vacuum state by expelling gases through steam condensation.

Nature Magic is a staple food can that meets AAFCO standards, not a treat can or prescription can. The staple food cans contain multiple nutritional additives such as vitamins, trace elements, and amino acids, meeting AAFCO standards with comprehensive and balanced nutrition. Treat cans contain only ingredients without additives and lack sufficient nutrients, leading to potential malnutrition if consumed long-term. Prescription cans contain strong therapeutic ingredients for managing and improving health conditions.

Nature Magic grain-free cans can be used as a regular meal for pets, providing all the necessary nutrients for maintaining life and metabolism. The joint care cans include four joint-beneficial ingredients to nourish cartilage and enhance joint vitality.

The formula is grain-free, without corn, wheat, rice, or other grains.

The new canned food formula has been optimized for moisture levels to better suit pets’ dietary needs and taste preferences. Added moisture helps blend ingredients and dissolve nutritional additives, mitigating issues like urinary tract problems due to low water intake.

No beans, grains, or gelling agents are used to absorb moisture, oil, or aid in solidifying the product. Therefore, after opening, the pâté separates naturally from the broth.

Different flavors and meat proteins offer varying nutritional values and effects on pets.

No appetite enhancers. Appetite enhancers are used by manufacturers to make pets eat unnatural foods, commonly found in cat food and canned products, such as pyrophosphate and animal hydrolyzed proteins. These can stimulate a cat’s taste buds, leading to addiction and malnutrition with long-term use, commonly found in treats.

Our products use ingredients sourced from New Zealand’s natural, sustainable farms, utilizing free-range, grass-fed beef, sheep, and chickens. Fish and seafood are sustainably caught from pristine waters, providing pets with natural, balanced nutrition.

At Nature Magic, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of receipt for a full refund or exchange, provided it is unopened and in its original packaging.

Refunds at Nature Magic typically take 5-10 business days to process once the returned item is received and inspected.

You must request a return within 30 days of receiving your order. After this period, we are unable to process returns or exchanges.

Our canned recipes use a retort method which means the core temperature reaches a level to kill pathogenic bacteria. The temperature is held for a short period of time necessary to meet all regulatory requirements to produce a safe, low acid canned food.

As part of our commitment to quality, we test all our products to ensure they are safe and free of harmful pathogenic bacteria, prior to them leaving our kitchens.

Nature Magic has a strict quality control process in place, and there have been no recalls on our products. We are committed to maintaining the highest standards of quality and safety.

To date, there have been no reported cases of DCM linked to Nature Magic products. Our recipes are crafted to meet the dietary needs of pets and provide balanced nutrition.

We do not recommend using Nature Magic products after the best before date, as freshness and quality cannot be guaranteed past this date.

It is not recommended to warm Nature Magic products in a microwave, as it may affect the nutritional integrity of the ingredients. If desired, allow the food to reach room temperature naturally.

Nature Magic products do not contain chemical preservatives. We rely on natural preservation methods to keep our food fresh and nutritious.

Nature Magic does not use ethoxyquin, BHA, BHT, or propylene glycol in any of our recipes, ensuring only the highest quality, natural ingredients for your pets.

Yes, all Nature Magic cans are BPA-free to ensure the safety and quality of our products.

Yes, all Nature Magic products meet or exceed AAFCO standards for pet nutrition, ensuring balanced and complete nutrition.

(1) The ingredients are pure and pollution-free: Recognized as disease-free animals by the World Organization for Animal Health. No hormones or antibiotics are used, and the cattle, sheep, and chickens are all free-range.
(2) Safety Guarantee: New Zealand and the USA have strict standards for pet food exports.

Nature Magic undergoes rigorous testing, including microbial, nutritional, and palatability tests, to ensure product safety, quality, and appeal to pets.

(1) Dr. Greg Aldrich (USA) – PhD in Senior Nutrition, member of the American Society of Animal Science, American Nutrition Society, and American Academy of Veterinary Nutrition, recipient of the Corbin Companion Animal Biology Award.
(2) Steve Merchant (New Zealand) – Founder of Pet Doctors, board member of the New Zealand Veterinary Association (2005-2016), Chairman/President (2013-2015).
(3) Mark Silbiger (USA) – Owner of the Cat Doctor North Shore veterinary clinic, with years of experience in small animal and critical care.
(4) Jay Trivedi (USA) – Chief lecturer of PCQI animal food, certified SQF (GFSI system) auditor, over 25 years of experience in the pet food industry.

Nature Magic’s brand belief is “Low Burden Feeding, Naturally Healthy,” advocating for the concept of “cost-effective refined pet care” to create affordable, high-quality pet food for everyone.

Canned Food: AAFCO standards, FEDIAF standards, National Standard GB; GMP (Good Manufacturing Practices), HACCP (Hazard Analysis and Critical Control Points), IFS (International Food Standard), ISO 9001 Quality Management System Certification.
Dry Food: SQF Level 3, HACCP standards, FDA (Food and Drug Administration) standards, MSC (Marine Stewardship Council) sustainable standards, AAFCO standards, FSPCA (Food Safety Preventive Controls Alliance) standards.

To use Shop Pay Installments for your Nature Magic purchase, simply select Shop Pay at checkout, and choose the installment option. You can then pay for your order over time, making it easier to purchase the products your pets need.

Shop Pay Installments allows you to buy Nature Magic products now and pay over time with interest-free options, making it easier to manage your budget while still providing the best for your pet.

If you have any questions regarding Shop Pay installments, including billing or payment schedules for your Nature Magic purchase, please contact Shop Pay support directly.

Discount codes cannot currently be applied to Nature Magic subscription orders. Our subscription products are already priced competitively to offer the best value.

Subscribing to Nature Magic products offers convenience and savings. You’ll receive regular deliveries, ensuring your pet always has the nutrition they need, with added perks such as exclusive offers and priority access to new products.

You can easily update your shipping or billing information for your Nature Magic subscription through your account settings on our website.

Yes, you can adjust the delivery frequency of your Nature Magic subscription by accessing your account settings. This flexibility helps you ensure that your pet’s needs are always met.

Yes, you may change the terms of your Nature Magic subscription, such as the delivery schedule or specific products, through your account settings.

Yes, Nature Magic will send a reminder notification prior to your next recurring order so you can make any necessary adjustments.

If a Nature Magic product in your subscription is temporarily out of stock, we will notify you and offer alternative options or skip the shipment until it is back in stock.

Most Nature Magic products are eligible for subscription. Check the product page for subscription availability.